Privacy Policy

Last updated: October 2026

1. What this policy covers

UrbanThread ("we", "our", "us") respects your privacy. This policy explains what information we collect when you visit or shop at our store, and how we use it.

2. Information we collect

• Order information: your name, email address, shipping address, phone number, and payment details when you place an order.
• Device information: browser type, IP address, time zone, and how you interact with our store, collected via cookies and similar technologies.
• Support messages: anything you send us through our contact form or email.

3. How we use your information

• To process, fulfill, and deliver your orders (including sharing delivery details with our fulfillment partners).
• To communicate with you about orders, returns, and support requests.
• To screen orders for potential fraud.
• To improve our store, products, and customer experience.

4. Sharing your information

We share your information only as needed to run our store: with our fulfillment and logistics partners to deliver your order, with payment processors to take payment securely, and with analytics providers to understand store traffic. We never sell your personal data.

5. Cookies

We use cookies to keep your cart, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser, though some store features may not work as intended.

6. Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email below. If you are in a region with specific privacy rights (such as the EU/UK under GDPR), we will honor those rights.

7. Data retention

We keep order records for as long as needed for tax, legal, and customer-service purposes, then delete or anonymize them.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

9. Contact us

For any privacy questions or requests: extranda92@gmail.com.